Last updated: 28 April 2026
These Terms & Conditions apply to all bookings, memberships and purchases made with Social Climbing across our three centres. The Privacy policy (Section 14) and Refund policy (Section 7) are clearly labelled below using that exact terminology. The legal entity names used here match those on our website footer and Contact page.
Social Climbing is the trading name of three UK limited companies that together operate three indoor bouldering centres in the Midlands:
The three companies are part of the same group, with Prior Management Holdings Ltd (company number 16366079) as the holding company.
In these Terms, "we", "us" and "our" refer to the company that operates the centre you are booking with or visiting. "You" and "your" refer to the person making the booking, purchase or visit. "Centre" means whichever of our three locations applies to your booking.
By making a booking, signing a waiver, buying a membership, entering one of our centres, or using our website, you agree to these Terms & Conditions and to the additional policies referenced in them, including our Privacy policy (Section 14) and Refund policy (Section 7).
If you do not agree, please do not use our services. We may update these Terms from time to time; the version published on our website at the time of your booking is the version that applies to that booking.
Bouldering and indoor climbing are activities that carry an inherent risk of injury, including (but not limited to) sprains, fractures and head injuries. Falling from the wall, even onto matting, can cause serious harm. By using our centres you accept that risk and agree to:
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded.
While in our centres, you agree to:
We may refuse entry, end your session or cancel your membership without refund if you breach these rules or behave in a way that puts yourself, our staff or other customers at risk.
Sessions, classes, courses and events can be booked through our website, our booking platform, or in person at the centre. Your booking is confirmed once you receive a confirmation email or in-app confirmation.
Prices and availability are as shown at the time of booking. We may correct obvious pricing errors and will let you know if a correction affects your booking before taking payment.
Memberships are personal to you and are non-transferable. They give you access to the centre or centres specified at the time of purchase, during normal opening hours.
This Refund policy applies to all bookings and purchases made with Recreational Fitness Limited, Prior Walls Limited and Flash Climbing Centre Limited.
Please contact the centre you booked with:
Approved refunds are processed back to your original payment method and typically take 5–10 working days to appear, depending on your bank or card issuer.
Nothing in this Refund policy affects your statutory consumer rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
We accept payment by debit card, credit card, and direct debit (for monthly memberships). Payment is taken at the point of booking unless otherwise stated. Card payments are processed by our payment providers (currently Dojo, Stripe and GoCardless); we do not store full card numbers on our own systems.
If a direct debit fails, we will attempt to recollect and may suspend your membership until payment is received.
We may close all or part of a centre temporarily for maintenance, route-setting, private events, or for reasons outside our control (for example, fire, flood, loss of utilities or government restrictions). Where a closure materially affects an ongoing membership, we will, at our discretion, extend the membership by an equivalent period or offer a partial refund.
You are responsible for your own belongings while at our centres. Lockers and bag storage are provided as a convenience, not as secure storage, and we are not liable for loss, theft of, or damage to belongings except to the extent caused by our negligence.
For the safety of children climbing with us:
We may refuse entry or end a session if a child is not adequately supervised.
Our centres are covered by CCTV for the safety of our staff and customers. Footage is processed in line with our Privacy policy (Section 14).
We occasionally take photos and video at our centres for marketing and social media. Where we do, we will make this clear at the time, and we will only use images of identifiable individuals where you have consented (or, for under-18s, where a parent or guardian has consented).
All content on our website (including text, images, logos, designs, route names and grading systems) is owned by us or our licensors. You may use it for personal, non-commercial use only. You may not reproduce, redistribute or otherwise exploit it without our written permission.
Your privacy is important to us. Our full Privacy policy is published on our website and explains, in detail:
Each of Recreational Fitness Limited, Prior Walls Limited and Flash Climbing Centre Limited is the data controller for personal data collected at and on behalf of its own centre. Shared services are administered by Prior Management Holdings Ltd on behalf of all three operating companies.
To exercise any of your rights, or to ask any question about how we handle your data, contact us at privacy@social-climbing.com.
The full Privacy policy is available at: https://www.social-climbing.com/privacy-policy.
Subject to Section 3 (which preserves your rights in respect of death, personal injury caused by our negligence, fraud and any other liability that cannot lawfully be excluded), our total liability to you arising from or in connection with these Terms is limited to the total amount you have paid us in the 12 months immediately before the event giving rise to the liability.
We are not liable for any loss that is not a foreseeable result of our breach of these Terms, or for any loss of profit, loss of business or loss of opportunity.
If something has gone wrong, please tell us — we'd much rather have the chance to put it right. Email the centre you visited (see Section 7.5) or write to us at our registered office. We aim to acknowledge complaints within 5 working days and to provide a substantive response within 28 days.
We may update these Terms from time to time. The current version is always available on our website, with the date of the last update at the top. If a change materially affects an ongoing booking or membership, we will let you know in advance.
These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with them will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to Recreational Fitness Limited (Social Climbing Leicester), Prior Walls Limited (Social Climbing Coventry) and Flash Climbing Centre Limited (Social Climbing Solihull). Last updated: 28 April 2026.