Last updated: 28 April 2026
This Refund policy applies to bookings and purchases made with any of the three companies trading as Social Climbing:
- Recreational Fitness Limited — Social Climbing Leicester
- Prior Walls Limited — Social Climbing Coventry
- Flash Climbing Centre Limited — Social Climbing Solihull
Sessions, day passes and casual bookings
- Cancellations made more than 24 hours before your booked session — you are entitled to a full refund to the original payment method.
- Cancellations made within 24 hours of your booked session — these are not eligible for a refund. As a goodwill alternative, we will allow your booking to be rescheduled up to two times, subject to availability. After the second reschedule, the booking is treated as used and no further changes or refunds are available.
- No-shows — a no-show is treated as a session used and is not refundable.
Memberships
- Rolling monthly memberships can be cancelled at any time in line with your membership terms, and will run until the end of the current paid period. Once a monthly payment has been taken, that month is non-refundable.
- Annual and paid-in-advance memberships are non-refundable, except where required by law (for example, where we have failed to provide the service or where statutory consumer rights apply).
Courses, academies, coaching and events
- Cancellations made more than 24 hours before the first session — you are entitled to a full refund.
- Cancellations made within 24 hours of the first session — these are not eligible for a refund. As a goodwill alternative, your place can be moved to another date or course up to two times, subject to availability. After the second move, the booking is treated as used and no further changes or refunds are available.
Gift cards and shop items
- Gift cards are non-refundable and cannot be exchanged for cash, but can be used flexibly across all three Social Climbing locations.
- Unused, unopened shop items can be returned within 14 days of purchase for a refund or exchange, in line with the Consumer Rights Act 2015. Climbing shoes, chalk and personal-hygiene items are non-returnable once worn or opened, except where faulty.
How to request a refund or reschedule
Please contact the centre you booked with:
Approved refunds are processed back to your original payment method and typically take 5–10 working days to appear, depending on your bank or card issuer.
Your statutory rights
Nothing in this Refund policy affects your statutory consumer rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.